At a time when virtually all gadget shopping is done online, this story will make you think twice before adding an expensive product to your online shopping cart. This is how horribly wrong online shopping can go. Imagine you order a mobile from an online shopping site and get a brick in return. Well, that’s what happened to a student based in Chennai when she ordered a mobile phone on Snapdeal.
Nithila Devi and her friend Ramya spent Rs 12,000 to buy a brand new Lenovo Z Plus phone on the site. After waiting for 3 days, they found that their order has arrived, although they asked the delivery guy to bring it next day because they were not available. Later the excited girls ripped open the cover and guess what they found? a brick. “We couldn’t pick up our parcel the day it arrived so we asked the delivery person to bring it the next day. When we opened the box, we were shocked to find half a brick inside,’ said Ramya, a student in IIT Madras.
The girls immediately called the delivery boy who said he had no clue and asked them to call Snapdeal. According to Ramya, “As soon as we opened the package, we contacted the delivery person and he said he can’t take it back. That’s when we contacted Snapdeal on their website but they have no proper redressal mechanism. We finally called them and registered a complaint and they’ve promised us a refund.”
When India Today TV reached out to Snapdeal, they acknowledged that such an incident did happen. “We have initiated an inquiry based on the customer’s complaint and will ensure we find out what went wrong within 7 days,” said Jitender Singh, a customer service advisor with Snapdeal.
On being asked whether they’ll ever order products online again, the girls admit that they can’t stop shopping online but won’t deal with Snapdeal again. This isn’t the first time unfortunately, one of Snapdeal’s customers has faced such a problem. Back in 2014, a man got a bar of soap and half a brick when he ordered a smartphone.
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